Frequently Asked Questions.
What You Need to Know.
Not sure where to start with cyber? These are the questions businesses ask us most. If what you’re after isn’t here, reach out – our consultants are ready to help.
What does ctrl:cyber do?
ctrl:cyber provides tailored cybersecurity solutions across governance, risk and compliance (GRC), offensive security (penetration testing), and ongoing monitoring through our Risk Operations Centre (ROC). We help businesses align cyber with business outcomes – strengthening defenses, reducing risk, and improving visibility.
What industries does ctrl:cyber work with?
We partner with businesses across healthcare, finance, legal, professional services, education, retail, and more. While our clients operate in different sectors, they share a need for clarity, confidence, and expert guidance in cyber.
What makes ctrl:cyber different from other cybersecurity providers?
We don’t offer generic services. Every engagement is tailored to the organisation at ctrl:cyber. From custom escalation workflows in the ROC+ Platform to executive-ready penetration testing and GRC advisory, our approach is precise, proactive, and designed to empower internal teams—not replace them.
What is the ROC+ Platform?
ROC+ is ctrl:cyber’s reporting and visibility platform. It allows businesses to customise dashboards, manage risk in real-time, and align cyber oversight with business priorities. It’s live, not lagging. It’s designed for both executive and technical teams.
Why is penetration testing important for businesses?
Penetration testing reveals how real attackers could exploit vulnerabilities in systems, applications, or processes. It goes beyond compliance to deliver actionable insight—highlighting where defences fall short and how to strengthen them before an attack occurs.
What cybersecurity frameworks do you work with?
Our team works across ISO 27001, Essential 8, NIST CSF, ACSC guidelines, PCI-DSS, GDPR, and the Australian Privacy Act. We provide practical guidance to help businesses meet their regulatory obligations and cyber maturity goals.
How often should penetration testing be conducted?
Penetration testing should be conducted at least annually, or after significant changes to infrastructure, applications, or business operations. For high-risk sectors or those under regulatory pressure, ongoing testing through a subscription model is often the most effective approach.
Does ctrl:cyber offer services to Managed Service Providers (MSPs)?
Yes. We work closely with MSPs to extend their offering with advanced cyber support. Our ROC integrates directly into existing workflows, offering monitoring, triage, and escalation without disrupting the MSP relationship.
Can ctrl:cyber help with incident response planning?
Yes. Our GRC team facilitates incident response uplift, including playbook development, stakeholder alignment, and executive simulations to prepare organisations before a breach occurs.
Where is ctrl:cyber based?
Our headquarters is in Melbourne, but we work with clients all across Australia & New Zealand. Our services are delivered onsite or remotely, depending on business needs.