Experiencing a breach?
We're here to help.
Are you dealing with a cyber incident and are seeking guidance as to what move to make next? Fill out the form and one of our team members will contact you soon.
Alternatively, call our hotline on 1300 287 528 and one of our representatives will be on hand to assist, or email us at info@ctrl.co
I'm not an existing ctrl:cyber customer, can you still help if I’m experiencing a breach?
Yes. While our Incident Response services are prioritised for existing customers, we encourage you to complete the form so our team can assess your situation. Even if we cannot engage immediately, we can provide guidance on next steps and discuss options for establishing a support arrangement.
What should I do immediately if I suspect a cyber breach?
If you are in the middle of an attack, stay calm and act quickly. Disconnect affected devices or accounts from the network if it is safe to do so, but avoid deleting or resetting anything, as evidence is critical for investigation. Make a record of what you are seeing, including the time, alerts, unusual activity, or error messages. Once this is done, contact ctrl:cyber immediately through our incident response form or emergency line. Early engagement ensures faster containment, limits damage, and helps guide your team through recovery.
What information should I include when I request support?
Please share:
• A brief description of the issue (what you’ve noticed, when it started)
• Any systems, applications, or users impacted
• Key contact details for decision makers on your side
• This helps us prioritise your request and respond effectively. How quickly will someone from ctrl:cyber respond to my request? We monitor requests closely and aim to respond as soon as possible. Response times can vary depending on demand and whether you are an existing customer. For 24/7 guaranteed response, organisations choose to subscribe to our Risk operations Centre service. What ongoing services do you offer to help prevent future breaches? Every engagement is tailored to the organisation – From custom escalation workflows in the ROC+ Platform to executive-ready penetration testing and GRC advisory, our approach is precise, proactive, and designed to empower internal teams – not replace them.
Beyond emergency support, Ctrl provides continuous monitoring, incident readiness programs, penetration testing, and advisory services. Many organisations engage us on a subscription basis to ensure expert response, risk reduction, and peace of mind. Why should I contact ctrl:cyber instead of handling this internally and independently? Cyber breaches can escalate quickly, and internal teams often lack the tools or experience to contain advanced threats. Our specialists manage incidents daily, helping to minimise business impact and accelerate recovery. By engaging ctrl:cyber, you’ll have experts guiding your response and helping you strengthen defences for the future.
• A brief description of the issue (what you’ve noticed, when it started)
• Any systems, applications, or users impacted
• Key contact details for decision makers on your side
• This helps us prioritise your request and respond effectively. How quickly will someone from ctrl:cyber respond to my request? We monitor requests closely and aim to respond as soon as possible. Response times can vary depending on demand and whether you are an existing customer. For 24/7 guaranteed response, organisations choose to subscribe to our Risk operations Centre service. What ongoing services do you offer to help prevent future breaches? Every engagement is tailored to the organisation – From custom escalation workflows in the ROC+ Platform to executive-ready penetration testing and GRC advisory, our approach is precise, proactive, and designed to empower internal teams – not replace them.
Beyond emergency support, Ctrl provides continuous monitoring, incident readiness programs, penetration testing, and advisory services. Many organisations engage us on a subscription basis to ensure expert response, risk reduction, and peace of mind. Why should I contact ctrl:cyber instead of handling this internally and independently? Cyber breaches can escalate quickly, and internal teams often lack the tools or experience to contain advanced threats. Our specialists manage incidents daily, helping to minimise business impact and accelerate recovery. By engaging ctrl:cyber, you’ll have experts guiding your response and helping you strengthen defences for the future.
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