Cute widget or security time bomb? The story behind website chatbots

This week we take a closer look at the rapid spread of customer‑facing chatbots on websites and explore the growing risks that come with them. While they often look like a simple website widget, chatbots are increasingly deeply integrated AI agents with access to sensitive systems, personal data and business processes. We talk about some of the real‑world snafus that have occurred, and then step through the practical risk and governance considerations for privacy, security and AI teams.